Frequently Asked Questions (FAQ)
How can you help?
We serve as a medical concierge. That means we connect you to local healthcare services that pass our high standards of quality and service to support in fixing your non-emergency health issues.
Do you offer medical advice?
We do not currently offer medical advice. We will connect you to vetted, local doctors, clinics, and pharmacies that can provide medical advice.
Are you an insurance product?
Nope! We are a tech concierge service ready to help you navigate healthcare in a foreign country.
How does it compare to traveler medical insurance?
We do not provide coverage, but we do tell you which doctor (based on your preferences) you should go to for your primary or urgent care needs when you're abroad, so you can return to the fun part of your travels!
Most traveler medical insurance plans cover only emergencies and medical evacuations. These policies vary on what is covered and will be reimbursed. And sometimes that reimbursement process can take 2+ months without any status updates!
Which countries are you in?
We will be launching in Mexico City soon, then the other popular Mexico destinations. Our goal is to be worldwide.
Which languages do you support?
Currently only supporting English.
How much does it cost?
A small service fee may apply depending on the request. You are financially responsible for the medical service received and any medications purchased.